Austin TX Media Contact:
Corey Leith
Communications Director


A Salvation Army client has tested positive for COVID-19

Austin, TEXAS. (March 27, 2020) – The health department has identified a client staying at The Salvation Army of Austin’s downtown shelter with the COVID-19 virus. The client has been sent to a local hotel for isolation. There were 19 other clients who shared a dorm with this individual. The Salvation Army have connected with Austin Public Health and a local physician who works with The City for guidance. The City and The Salvation Army are working on having the 19 clients moved to another hotel for isolation. In the meantime, these 19 clients will be isolating in the safe sleep area until further direction from The City and Austin Public Health. The health department will monitor these 19 individuals during isolation.

Salvation Army policy:

The Salvation Army can neither confirm nor deny specific details regarding any program participant due to strict client confidentiality policies.

Lockdown Policy:

In the event a client at a residential center has a presumptive positive or positive test for COVID- 19, The Salvation Army has enacted an isolation unit protocol. This includes identifying clients or staff who have been within a 6-foot radius of the infected client, mandatory isolation of clients who shared sleeping quarters with the infected resident, enaction of cleaning protocols, and staffing of the designated isolation area. Clients who have a presumptive positive or positive test will remain under the care of medical professionals until they are cleared to return to the Center.

The Salvation Army will continue to:

  • Use proper hand-washing technique
  • Proper sneeze/cough technique (in elbow)
  • Encouraging those with possible symptoms or exposure to stay home and reduce the risk of possible transmission
  • Deep clean areas in our 3 shelters around the clock

The following additional precautions have been added on March 4, 2020:

  • The Salvation Army have put preventative measures in place to make the safety and support for our staff and clients a priority
  • The Salvation Army is spreading out shelter beds as much as possible for “social distancing”
  • Additional self-care signage and additional access to hand washing stations in the 3 shelters
  • Case management meetings with shelter clients are being conducted over video conference to comply with social distancing

Physical donations (cleaning supplies) can be dropped off or mailed to The Salvation Army’s Area Command (4700 Manor Road, Austin, TX 78723), or to make a monetary donation, visit

Ensuring the safety of those who depend on The Salvation Army’s programs and services, along with the safety of staff and volunteers, is of utmost priority.


The Salvation Army is in need of hand sanitizer, tissues, sanitizing wipes, disinfectant spray and toilet paper.  We have created an Amazon link to shop online.  Donations can be mailed to or dropped off at The Salvation Army Austin Area Command (4700 Manor Rd, Austin, TX 78723), or you can make a monetary donation.  Donations will stay local and be used at our shelters and other Salvation Army facilities in Travis and Williamson counties.

About The Salvation Army

The Salvation Army annually helps more than 23 million Americans overcome poverty, addiction, and economic hardships through a range of social services. By providing food for the hungry, emergency relief for disaster survivors, rehabilitation for those suffering from drug and alcohol abuse, and clothing and shelter for people in need, The Salvation Army is doing the most good at 7,600 centers of operation around the country. In the first-ever listing of “America’s Favorite Charities” by The Chronicle of Philanthropy, The Salvation Army ranked as the country’s largest privately funded, direct-service nonprofit. For more information, visit Follow us on Twitter @SalvationArmyUS and #DoingTheMostGood