Salvation Army Staff Member, Aileen Hopkins, Honored At Austin City Council


Aileen Hopkins, Passages Housing Navigator, with Mayor Steve Adler and ECHO Executive Director, Ann Howard

Aileen Hopkins is shown above with Mayor Steve Adler and ECHO Executive Director, Ann Howard at a recent City Council meeting.

Aileen Hopkins, the Passages Housing Navigator for The Salvation Army Austin, was recently honored at the ECHO (Ending Community Homelessness Coalition) Meeting at Austin City Council. Aileen was recognized along with 10 other agency representatives for her dedicated work helping homeless families and individuals find housing.

Aileen is a bilingual, Masters-degreed Social Worker who has worked with the Passages team at The Salvation Army since 2014. In her current position, she coordinates the process of linking highly vulnerable homeless clients with housing providers and completing the Housing Quality Standards inspection process for rapid rehousing. She works tirelessly to identify new housing opportunities and build relationships with resources.

Aileen goes above and beyond to meet with clients early, late or on weekends. She is great at “thinking outside the box” and makes sure that clients are connected with any support needed to be successful.

Aileen was promoted to the position of Passages Housing Navigator after working as a Case Manager and Child Care Resource Coordinator which brings great perspective to her role housing families and single adults.


Safe Housing and Financial Status

Last year in Austin, 73% of case managed individuals were able to exit shelter into safe housing, and 76% of adults improved their employment status thanks to dedicated staff like Aileen.


Thanks to dedicated staff like Aileen, The Salvation Army is able to help individuals and families move from homelessness into safe housing and improved employment. Read about Anisha, one of our Long Term Managers.  The need is great and growing as more and more families come to us every day when they have no where else to turn. If you’d like to provide a hand up to individuals and families in need, please donate today.

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