Frequently Asked Questions

What does The Salvation Army do?

The Salvation Army is one of the world’s largest faith-based charities. Originally established in London, England in 1865, the Army has been helping people in the Austin area for more than 127 years.

The Salvation Army Austin, serving Travis and Williamson counties, provides many different programs and services that range from sheltering and feeding those experiencing homelessness, to rebuilding communities after natural disasters. We comfort the sick and elderly, support young people through after-school programs, and respond to needs in our community with practical help.

What is The Salvation Army’s mission?

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

How can I get help from The Salvation Army?

If you need emergency shelter or meals of if you are experiencing homelessness and need help getting back to self-sufficiency, call the Downtown Shelter and Social Service Center – 501 East Eighth Street – (512) 476-1111. This is a multi-population 242 bed facility serving single men and women as well as parents with children. Services include meals, educational programs, employment services and life skills training.

If you are a single woman or a woman with children and you need emergency shelter and support to get back on your feet again, contact the Austin Shelter for Women and Children – 4523 Tannehill Lane – (512) 933-0600. This is a 60-bed facility for single women and women with children. Services include emergency shelter, child and family therapy, case management, employment assistance, housing, life skills training, childcare resources, educational assistance and referrals to community resources.

If you are a man who has found yourself unable to cope with your problems and provide for yourself, please contact the Adult Rehabilitation Center to learn more about the six-month rehabilitation program designed to help you get back on your feet again. Services include residential housing, work therapy, and group and individual therapy in a faith-based environment.
Adult Rehabilitation Center – 4216 S. Congress Avenue – (512) 447-2272

If you live in Williamson County and are on the verge of homelessness, contact us at the Williamson County Service Center. Services include providing food, clothing, rent and utility assistance and referring qualified individuals to other service providers.
Williamson County Service Center -1930 S. Austin Ave, Ste. 101, Georgetown – (512) 943-8421

How can I donate my furniture to The Salvation Army? (probably the most frequent question asked!)

For more information about donating goods to The Salvation Army you can call 1-800-SA-TRUCK or go to to schedule a pickup. Alternately, you can drop your donation off at The Salvation Army donation center at your local Family Store. Also, The Salvation Army has a car donation program. While we often accept vehicles in any condition – running or not – due to differing regulations and other considerations, not all types of vehicles are accepted at all locations, so it’s best to contact us first.

Your donations could be the tool to change the life of a man or woman in recovery.

Is The Salvation Army really an army?

The Salvation Army is not a physical army in the military sense, but rather a global army of people moved to humanitarian action through faith.

Do you have to join The Salvation Army church to receive help?

No, we do not discriminate in any way. We respect those who come to us in need, whatever their beliefs may be. We provide services based on a person’s need and on our capacity to serve.

Does The Salvation Army discriminate in its delivery of services against those of a particular race or sexual orientation?

No. The Salvation Army strives to provide assistance to all who come to us for help, based on the individual’s need and on our capacity to meet that need. We make no distinction regarding ethnicity or sexual orientation.

Why should I contribute to The Salvation Army?

For more than 150 years The Salvation Army has demonstrated its ability to identify and meet urgent human needs efficiently in communities throughout the world. When you give to The Salvation Army, you can be assured that your money is going to assist those who need it most. Our wide range of programs means that we can help the whole person under the umbrella of one single agency.

Where does my donation go?

When you donate to The Salvation Army Austin Metropolitan Area Command, your donation stays in our community to serve those in greatest need. The Salvation Army Austin serves Travis and Williamson counties.

How can I give?

    • Contribute by phone at 1-800-SAL-ARMY (1-800-725-2769)
    • Mail a gift to The Salvation Army, P.O. Box 1000, Austin, TX 78767 .

I can’t make a financial contribution right now. How else may I help?

You can volunteer at your local Salvation Army center. Almost 3.4 million individuals of all ages volunteered their time, talents, and resources to assist The Salvation Army last year.

How much money goes to administration?

Approximately 83 cents of every dollar we collect goes directly to programs, and 100% of every dollar donated for disaster relief goes to help the survivors and first responders.

My business has an interest in helping specific causes. How can I ensure that our contribution will go to these causes?

We honor the designation preferences of our donors. If giving online, a box is provided for you to designate your gift. If donating by check, designate the program of your choice in the memo line. If left undesignated, your gift will go to the area of most need. Click here to donate now.

Where does The Salvation Army work?

The Salvation Army began in London in 1865 before expanding to the United States. Today The Salvation Army operates in 126 countries. Click here to learn more about our history.

More questions?