The Salvation Army
Frequently Asked Questions
How can I get help from The Salvation Army?
If you need emergency shelter or meals of if you are experiencing homelessness and need help getting back to self-sufficiency, call The Downtown Shelter and Social Service Center – 501 East Eighth Street – (512) 476-1111. This is a multi-population 242 bed facility serving single men and women. Services include meals, educational programs, employment services and life skills training.
If you are a single woman or a woman with children and you need emergency shelter and support to get back on your feet again, contact The Austin Shelter for Women and Children – 4523 Tannehill Lane – (512) 933-0600. This is a 91-bed facility for single women and women with children. Services include emergency shelter, child and family therapy, case management, employment assistance, housing, life skills training, childcare resources, educational assistance and referrals to community resources.
If you are a parent or guardian with children and you need emergency shelters and support, contact The Rathgeber Center for Families – 4613 Tannehill Lane, Building 1 – 737-256-6926. This is a 212-bed facility for families with children. Services include emergency shelter, Case management, child and family therapist, employment assistance with skills training and rapid rehousing programs.
If you are a man who has found yourself unable to cope with your addiction and provide for yourself, please contact the Adult Rehabilitation Center to learn more about the six-month rehabilitation program designed to help you get back on your feet again. Services include residential housing, work therapy, and group and individual therapy in a faith-based environment.
Adult Rehabilitation Center – 4216 S. Congress Avenue – (512) 447-2272
If you live in Williamson County and are on the verge of homelessness, contact us at the Williamson County Service Center -1930 S. Austin Ave, Ste. 101, Georgetown – (512) 943-8421. Services from referrals from other agencies include providing food, clothing, rent and utility assistance.
What does The Salvation Army do?
The Salvation Army is one of the world’s largest faith-based charities. From its very inception, The Salvation Army adopted a quasi-military structure, being rooted in the militaristic spirit prevalent in the mid-1800s when William and Catherine Booth found the organization, originally established in London England in 1865. The Salvation Army in Austin, Texas was formed in February 1889, and since then the Army has been helping people in our community for more than 132 years.
The Salvation Army Austin, serving Travis and Williamson counties, is the largest provider of shelter in Central Texas, offering many different programs and services that range from shelter, meals, and support services to those experiencing homelessness, to supporting communities in our area and all over the United States after natural disasters.
What is The Salvation Army’s mission?
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
How can I donate my furniture and items to The Salvation Army?
For more information about donating goods to The Salvation Army you can call 1-800-SA-TRUCK or go to www.satruck.org to schedule a pickup. Alternately, you can drop your donation off at your local Salvation Army Family Store. Also, The Salvation Army has a car donation program. While we often accept vehicles in any condition – running or not – due to differing regulations and other considerations, not all types of vehicles are accepted at all locations, so it’s best to contact us first.
Your donations could be the tool to change the life of a man or woman in recovery.
Is The Salvation Army really an army?
The Salvation Army is not a physical army in the military sense, but rather a global army of people moved to humanitarian action through faith. This organizational style has proven effective in making the Army a highly disciplined and mobile organization, able to respond quickly and efficiently to human need whenever and wherever it arises.
Salvation Army Officers hold the ranks for Lieutenant, Captain, Major, Lt. Colonel, Colonel, Commissioner, and our International Leader, the General. Church members are called Soldiers, being easily identified by their navy blue uniforms, and we refer to our churches as Corps. Our Area Commander and Citadel Officers are ordained pastors and leaders of our Area Command and Citadel Corps.
The Salvation Army is a Christian ministry that provides services to anyone regardless of religion or beliefs. We are called to serve in Christ’s name without discrimination and value each person as God’s creation who are loved beyond measure.
Do you have to join The Salvation Army church to receive help?
No, we do not discriminate in any way. We respect those who come to us in need, whatever their beliefs may be. We provide services based on a person’s need and on our capacity to serve.
Does The Salvation Army discriminate in its delivery of services against those of a particular race or sexual orientation?
No. The Salvation Army strives to provide assistance to all who come to us for help, based on the individual’s need and on our capacity to meet that need. We make no distinction regarding ethnicity or sexual orientation.
Why should I contribute to The Salvation Army?
For more than 150 years The Salvation Army has demonstrated its ability to identify and meet urgent human needs efficiently in communities throughout the world. When you give to The Salvation Army, you can be assured that your money is going to assist those who need it most. Our wide range of programs means that we can help the whole person under the umbrella of one single agency.
Where does my donation go?
When you donate to The Salvation Army Austin Metropolitan Area Command, your donation stays in our community to serve those in greatest need. The Salvation Army Austin serves Travis and Williamson counties.
How can I give?
I can’t make a financial contribution right now. How else may I help?
You can volunteer at your local Salvation Army center. Almost 3.4 million individuals of all ages volunteered their time, talents, and resources to assist The Salvation Army last year.
How much money goes to administration?
Approximately 83 cents of every dollar we collect goes directly to programs, and 100% of every dollar donated for disaster relief goes to help the survivors and first responders.
My business has an interest in helping specific causes. How can I ensure that our contribution will go to these causes?
We honor the designation preferences of our donors. If giving online, our donation page gives you the opportunity to donate elsewhere to Salvation Army’s nationwide. If donating by check, designate the program of your choice in the memo line.
For any questions regarding corporate, organizations or church donations, please contact Audrey Vivar, our Corporate Relations Manager at 512-634-5911 or Audrey.Vivar@uss.salvationarmy.org.
Where does The Salvation Army work?
The Salvation Army began in London in 1865 before expanding to the United States and other countries. Today, The Salvation Army operates in 132 countries. Click here to learn more about our history.
Please contact us here.
If you would like to support the programs and services of The Salvation Army in Travis and Williamson counties, please donate today.